Bienvenue
Voici le récapitulatif de votre pousada aujourd'hui
📅 Apres-demain : 27.1°C, 89% pluie ⛈️
| Jour | 🔴 Marée haute | 🔵 Marée basse |
|---|
Prochaine pleine lune : --
👥 Salaires (selon convention SINTRAH-PE)
📊 Encargos
🏠 Autres
Piscos salariaux respectes (R$1.700 minimum)
Majoration nuit Lucas : +20% (CLT Art. 73)
👥 Équipe & Staff
🌅 Equipe Matin (6h-14h30)
☀️ Equipe Apres-midi (14h-22h)
🌙 Equipe Nuit (22h-6h)
🤖 Assistant : CEO (IA)
Horaires de travail
Jours de folge
⚠️ Creux a couvrir
→ Remplacant a prevoir
VENDREDI 22h-6h : Lucas absent
→ Remplacant a prevoir
Chargement...
tickets traites
Chargement...
📋 Description
Evolution vers un positionnement premium : "Pousada & Resort Santovo". Garder l'identite "pousada" (charme, familial) tout en ajoutant l'image "resort" (services, piscine, experiences).
🎯 Avantages
- ✅ Image plus premium
- ✅ Justifie des prix plus eleves
- ✅ Attire une clientelle internationale
- ✅ Meilleur positionnement Booking.com
- ✅ Conserve le charme "pousada"
- 1
Terminer la piscine
Pour justifier "resort"
- 2
Amenager espaces communs
Terrasse, coin detente
- 3
Ajouter services resort
Location vols, excursions
- 4
Mettre a jour Booking.com
Nouveau nom + photos
Réunion équipe à planifier pour valider le planning. Le nettoyage se fait toujours après le check-out (11h).
Linge, draps, serviettes
Cuisine, équipements
Hall, mobilier, déco
Ménage profond, literie
Jardin, piscine, terrasse
Clients prioritaires
Phase 1
Piscine
Juin-Aout 2026
Phase 2
Amenagement
Sept-Nov 2026
Phase 3
Lancement
Dec 2026
1️⃣ The legal context (what the law requires of us)
As a guesthouse registered with CADASTUR, we are legally required to register every guest who stays with us. This obligation derives from several legal texts:
| Legal text | What it requires |
|---|---|
| Law nº 11.771/2008 (General Tourism Law) | Lodging establishments are required to register all guests, keep this data up to date, and make it available to public authorities whenever requested. |
| Decree nº 7.381/2010 | The lodging contract is represented by the guest's completion and signature, upon entering the establishment, of the National Guest Registration Form (FNRH) in accordance with the official model (Annex I). Penalties were also regulated in 2010 through this same decree, which is in full force. |
| MTur Ordinance nº 28/2025 | Sets new guidelines for check-in, check-out, cleaning and digital guest registration. |
| MTur Ordinance nº 41/2025 | Established the FNRH in digital format. |
| MTur Ordinance nº 4/2026 | Extended the implementation deadline, with an adaptation period until April 20, 2026. |
| LGPD (General Data Protection Law) | Governs the processing of all guest personal data. |
2️⃣ What concretely changes for us
👉 Paper forms are no longer compliant. Establishments still using physical forms are in breach of the regulations in force.
The new digital National Guest Registration Form (FNRH Digital) has become mandatory in all lodging establishments in the country. The tool, developed by the Ministry of Tourism in partnership with the Federal Data Processing Service (SERPRO), definitively replaces the paper model and modernizes the check-in process in hotels, guesthouses, resorts and hostels.
⚠️ Important: the FNRH Digital must be adopted by all lodging establishments in Brazil, including hotels, guesthouses, hostels, resorts, flats and similar. There is no distinction between a large resort and a small guesthouse.
3️⃣ The risk if we fail to comply
Per the Ministry of Tourism's determination, all establishments registered with CADASTUR that fail to implement the FNRH Digital are subject to administrative proceedings and penalties. Sanctions can range from formal warnings to fines, depending on the severity and recurrence of the infraction.
In addition, non-compliant establishments may have their data submission blocked, and failure to adapt may generate administrative proceedings — which directly impacts our operation.
4️⃣ Our pragmatic strategy (the "vital minimum")
The complete FNRH is theoretically mandatory in its entirety, but to avoid driving away a guest tired from travel while still remaining legally protected, here are the 4 non-negotiable pieces of information we must keep:
- Full name
- CPF (Brazilians) or Passport (foreigners)
- Why: without the CPF, we cannot issue the Nota Fiscal (tax invoice). In the event of a payment dispute (credit card chargeback), it is our only defense.
- Phone / WhatsApp
- Why: communication during the stay, sending the invoice, integration with the PMS.
- Arrival date + expected departure date
- Physical or digital signature
- Data protection law consent statement just above
💡 What we can "trim down" (at our own risk)
Many small guesthouses skip: full address (often just City + Country), profession, origin / next destination, means of transport.
5️⃣ ⚠️ The absolute exception: MINORS
Even in the simplified version, no exceptions are possible when a minor accompanies the adults. The Brazilian police are uncompromising on child trafficking and exploitation. We must require the child's ID document to prove filiation, or require the signed travel authorization.
The law explicitly provides for this: in situations involving minors under 18 or legally incapable persons, the registration is linked to the FNRH of the legal guardian.
6️⃣ ✅ What I propose as next steps
No need to do everything today, but soon we will need to:
- Stop using paper forms and migrate to the digital system.
- Activate the FNRH Digital linked to our CADASTUR account via gov.br. For lodging establishments, an active CADASTUR account and a gov.br account are required. Each guest will have an individual form linked to their stay.
- Implement a digital Pre Check-in: a link sent by email or WhatsApp a few days before arrival. The guest fills everything out comfortably on their phone. Upon arrival → simple visual ID validation + signature. The main advantage is allowing travelers to complete the pre check-in digitally even before arriving on site, avoiding queues and saving precious time.
- Renew CADASTUR every year before March 31, otherwise the registration is suspended.
the law (11.771/2008 + Decree 7.381/2010 + Ordinances 28/2025, 41/2025 and 4/2026) requires us to switch from paper to digital. The longer we wait, the more we expose ourselves to fines and to having our CADASTUR status blocked. The simplest and most comfortable solution for guests is online pre check-in before arrival.
🥐 Petit-déjeuner à la carte
Menu brésilien, liste de courses, budget hebdo — tout en un.
📱 Formulaire hôte (à partager)
Lien à envoyer aux hôtes sur WhatsApp la veille au soir. Ils choisissent 2 boissons, 2 plats, 1 accompagnement.
📨 Commandes reçues
Chargement...
🍳 Plats chauds & bases (référence cuisine)
🛒 Liste de courses
Cochez ce que vous avez acheté. La liste reste affichée tant que vous ne la videz pas.
🚧 Chantiers en cours
Suivi des travaux de rénovation et maintenance. Cliquez sur un chantier pour voir le détail.
🧹 Daily Check — Vérification quotidienne Pousada
Workflow post-checkout, check-in, réception, chambres. Cocher les étapes au fur et à mesure. Reset automatique à minuit.
🏨 Booking.com — Guia de Regras
5 regras essenciais para a gestão da pousada no Booking
Objetivo 100%: O Booking.com calcula o "Índice de Resposta". Cada mensagem recebida de um hóspede (mesmo que seja apenas uma dúvida antes da reserva) deve ser respondida em menos de 24 horas.
O impacto: Um índice inferior a 90% faz o anúncio despencar nos resultados de busca. O ideal é responder na primeira hora através do aplicativo Pulse ou da extranet.
Mesmo que ela não tenha a resposta na ponta da língua para algo mais complexo, ela deve mandar uma mensagem rápida de imediato: "Olá, [Nome do hóspede]! Obrigada pela mensagem. Vou verificar isso agora mesmo e retorno com a resposta em algumas horas." O algoritmo do Booking já vai considerar o tempo de resposta como excelente.
No Booking, os hóspedes costumam marcar opções prontas na hora de reservar (ex: "chegada tardia", "berço", "andar alto").
A regra técnica: Não basta apenas responder ao hóspede pelo chat. A gerente tem a obrigação de clicar nos botões que aparecem na tela da reserva: "Aceitar", "Recusar", ou "Sujeito à disponibilidade".
Isso é fundamental para o financeiro. Se um hóspede não aparecer e a gerente não avisar o sistema, o Booking vai cobrar a comissão sobre essa reserva normalmente.
A ação obrigatória: A partir da meia-noite da data de check-in (ou no máximo na manhã seguinte), a gerente deve entrar nos detalhes da reserva e clicar no botão "Marcar como não comparecimento" (Mark as No-Show).
O sistema do Booking é alvo constante de golpistas tentando invadir contas. Esta é uma regra inegociável de segurança para a equipe:
A instrução clara: A gerente jamais deve clicar em links enviados por hóspedes pelo chat, principalmente se a mensagem disser que houve um "problema no cartão" ou pedir para "confirmar os dados por este link".
Como todos os pagamentos da pousada já são processados pelo Booking, qualquer link ou assunto sobre cobrança extra vindo do hóspede no chat é fraude. Toda a parte financeira e as confirmações legítimas acontecem apenas de forma automática pelo próprio sistema do Booking.
Os clientes do Booking costumam ser mais exigentes e esperam um padrão clássico de hotelaria. As mensagens devem ser sempre muito educadas, prestativas e ir direto ao ponto. É importante manter um tom profissional, evitando o uso excessivo de gírias ou informalidades, tanto com os clientes brasileiros quanto com os estrangeiros.
📜 POUSADA SANTOVO
Règlement & Horaires
- Lei nº 11.771/2008 Art. 23, §4º : Les horaires d'entrée et de sortie sont définis par le règlement de l'établissement.
- La "diária de 24h" n'est PAS absolue — il faut soustraire le temps nécessaire à l'hygiénisation et à la préparation de la chambre.
- Le check-in tardif (ex: 20h) n'oblige PAS la pousada à étendre le check-out.
- Le check-out DOIT être fait au plus tard à 12h00.
- Si le client souhaite rester plus tard → consulter la disponibilité et appliquer le tarif "meia diária" (demi-journée) ou "diária adicional" (nuit supplémentaire).
- Les chambres doivent être libérées pour la préparation (nettoyage, draps, linge) pour les prochains clients.
- ⚠️ Si le client dépasse l'heure de check-out sans autorisation, la pousada se réserve le droit de libérer la chambre pour les clients suivants.
- Gratuit pour les enfants de <6 ans
- R$ 10 pour les enfants de 6-12 ans
- ⚠️ NON inclus dans le tarif de la chambre (sauf réservations Airbnb)
• Diária = preço Cloudbeds
• Café R$20 = registrado se cobrado à parte
• Total = soma exata
SEMPRE verificar ANTES de registrar.
30 segundos de verificação = sem multa.
⚠️ Confirmar o envio da FNRH e o ISS com o contador.